Enatega App Bug: OTP Verification Redirects User Incorrectly

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Enatega Customer Application: OTP Verification Issue During Checkout

Bug Report: Incorrect Redirection After OTP Verification

Hey guys! We've got a bug report here for the Enatega Customer Application that's causing some friction during the checkout process. It seems like a new user, while placing an order, gets redirected to the Discovery screen after verifying their phone number with an OTP, which isn't the desired behavior. Let's dive into the details and see what's going on.

Problem Description

The core issue is that when a new user attempts to place an order and their phone number isn't yet verified, the application correctly prompts them for OTP verification. However, upon successfully entering the OTP, instead of staying on the checkout screen to complete the order, the user is unexpectedly redirected to the Discovery screen. This disrupts the user flow and can lead to a frustrating experience, potentially causing users to abandon their orders. We need to fix this, and fast!

The user experience is paramount, and anything that interferes with a smooth checkout process needs immediate attention. Imagine you're just about to finalize your order, you've entered all your details, and then suddenly you're taken to a completely different part of the app! That's exactly what's happening here, and it's not ideal. This bug directly impacts conversion rates and customer satisfaction, making it a high-priority issue to resolve. We need to ensure that users can complete their orders without these unexpected interruptions.

This issue highlights the importance of thorough testing of user flows, especially those critical to the application's core functionality, like the checkout process. A smooth and intuitive checkout experience is key to driving sales and building customer loyalty. By addressing this bug, we can significantly improve the user experience and ensure that customers can easily complete their orders. This also underscores the need for a robust quality assurance process to catch such issues before they impact users in a live environment. We need to think about how we can prevent similar bugs from creeping into future releases. This involves looking at our development processes and identifying areas for improvement, such as more comprehensive testing strategies and better code review practices.

Steps to Reproduce

To replicate this bug, follow these simple steps:

  1. Open the Enatega Customer Application.
  2. Initiate the process of placing an order.
  3. If your phone number isn't already verified, the app will display a phone number verification screen, prompting you for an OTP.
  4. Enter the OTP you receive.
  5. Observe the unexpected redirection to the Discovery screen instead of remaining on the checkout screen.

Expected Behavior

The expected behavior is that after successfully entering the OTP for phone number verification, the user should remain on the checkout screen. This allows them to seamlessly continue with their order and complete the purchase without any interruptions. This is crucial for maintaining a smooth and intuitive user experience.

The current behavior disrupts the user's flow, forcing them to navigate back to the checkout process, which can be frustrating and time-consuming. Ideally, the OTP verification should be a seamless step within the checkout process, not a detour that takes the user to a completely different part of the application. This seamless transition is key to ensuring a positive user experience and preventing potential order abandonment.

By keeping the user on the same screen after OTP verification, we maintain the context of their action, which is to complete their order. This aligns with user expectations and best practices in user interface design. It's important to remember that every interaction within the application should be designed to minimize friction and make it as easy as possible for the user to achieve their goal. In this case, the goal is to place an order, and the OTP verification should be a transparent step in that process, not a hurdle that throws them off course.

Actual Behavior

Instead of remaining on the checkout screen, the user is currently being redirected to the Discovery screen after entering the OTP. This is a clear deviation from the intended user flow and creates a disjointed experience. It's like being in the middle of paying for something at a store and then suddenly being transported to a different aisle. It's confusing and frustrating.

This unexpected redirection breaks the user's concentration and forces them to re-orient themselves within the application. They have to remember where they were in the checkout process and figure out how to get back to it. This added cognitive load can lead to user frustration and potentially cause them to abandon their order altogether. The current behavior is not only inconvenient but also potentially detrimental to the application's conversion rates.

We need to address this issue promptly to ensure that users have a smooth and seamless checkout experience. The redirection to the Discovery screen is a clear indication of a flaw in the application's logic, and it needs to be corrected to align with the expected user flow. This is a critical step in maintaining a positive user experience and ensuring that users can easily complete their orders.

Supporting Information

Device Information

  • Device: Infinix Hot 50 (Example Device)
  • OS: Android (Example OS)
  • Browser: Application
  • Version: 14 (Example Version)

Impact

This bug significantly impacts the user experience by disrupting the checkout flow. It can lead to:

  • User Frustration: Being redirected unexpectedly is annoying.
  • Increased Abandonment Rate: Users might give up on their order.
  • Negative App Reviews: Happy users are quiet; unhappy ones shout!
  • Lost Revenue: Fewer completed orders mean less money.

This is more than just a minor glitch; it's a roadblock in the customer journey. The frustration caused by this unexpected redirection can lead to users abandoning their carts and potentially switching to competitor applications. This directly impacts the application's revenue stream and overall success. It's crucial to address this issue to maintain a positive user experience and prevent potential financial losses.

Furthermore, the negative impact extends beyond immediate sales. Users who have a frustrating experience are less likely to return to the application in the future and may even share their negative experience with others. This can lead to a decline in the application's reputation and hinder its long-term growth. In today's competitive market, where users have numerous options, providing a seamless and enjoyable user experience is paramount. Addressing this bug is not just about fixing a technical issue; it's about safeguarding the application's reputation and ensuring its future success. It's about putting ourselves in the shoes of the user and ensuring that their experience is as smooth and enjoyable as possible.

Recommendation

The key recommendation is to ensure that after OTP verification, the user remains on the checkout screen. This will create a seamless and intuitive experience. The development team should investigate the code logic that handles the OTP verification process and identify the cause of the redirection. A fix should be implemented to prevent this redirection and ensure that users are kept on the checkout screen after successful OTP verification.

Additionally, it's crucial to implement thorough testing procedures to prevent similar issues from occurring in the future. This includes unit tests, integration tests, and user acceptance testing. By having a robust testing framework in place, we can catch potential bugs early in the development cycle and prevent them from impacting users in a live environment. We need to create a culture of quality assurance within the development team, where testing is not just an afterthought but an integral part of the development process.

This also highlights the need for clear communication between the development and testing teams. The testing team needs to be aware of the expected user flows and the intended behavior of the application. This will enable them to effectively test the application and identify any deviations from the expected behavior. By working together, the development and testing teams can ensure that the application is of the highest quality and provides a seamless user experience.

Let's get this fixed, guys, so our users can enjoy a smooth checkout process! We need to prioritize this bug fix to ensure that our users have a positive experience and can easily complete their orders. A happy user is a returning user, and a seamless checkout process is key to user satisfaction. So, let's roll up our sleeves and get to work on resolving this issue!