Enatega App: Fix For OTP Verification Redirect Bug

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Enatega Customer Application: OTP Verification Bug on Checkout

Hey guys! Let's dive into a pesky bug we've found in the Enatega Customer Application. It's all about what happens when a new user tries to verify their phone number during checkout. Instead of staying on the checkout screen, they're getting bounced to the Discovery screen after entering the OTP. Not cool, right? This article will break down the issue, how to reproduce it, what the expected behavior should be, and all the juicy details.

Describe the Bug

So, here's the deal: When a new user is placing an order and needs to verify their phone number, the app generates an OTP. The user diligently enters this code, expecting to continue with their purchase. But instead of staying put on the checkout screen, the app redirects them to the Discovery screen. This is a major usability issue because it disrupts the checkout flow and can lead to abandoned carts. Imagine you are just about to finalize your order, and then bam, you're somewhere else entirely! This unexpected redirection creates a frustrating experience for the user.

This bug directly impacts the user experience and can potentially hurt sales. Users might get confused or annoyed, and some might not even bother to go back and complete their order. We need to fix this ASAP to ensure a smooth and seamless checkout process. A smooth checkout process translates to happier customers, and happier customers translate to more sales. It's a win-win situation when things work as expected, and keeping users on the checkout screen after OTP verification is a crucial part of that.

To further illustrate the point, consider the user's mental model. They're in the middle of a transaction, focused on completing their purchase. The OTP verification is simply a step in that process. Being redirected away from the checkout breaks that mental model and forces them to reorient themselves, which can be jarring and increase the likelihood of them abandoning their purchase. The goal is to make the process as intuitive and effortless as possible, and this bug does the exact opposite. We need to ensure the app behaves predictably and keeps the user in the context of the checkout flow.

Steps to Reproduce

Okay, let's get down to the nitty-gritty and see how you can reproduce this bug yourself. Follow these steps, and you'll see exactly what we're talking about:

  1. Head over to the Enatega Customer Application. Fire up the app and get ready to place an order.
  2. Start placing an order. Go through the usual steps of adding items to your cart and proceeding to checkout. You know the drill.
  3. Use an unverified phone number. This is the key! If your phone number hasn't been verified before, the app will trigger the phone number verification screen. This is where the magic (or rather, the bug) happens.
  4. Enter the OTP. You'll see a screen asking for the OTP that was sent to your phone number. Type it in like a champ.
  5. Witness the error! After entering the OTP, instead of staying on the checkout screen, you'll be teleported to the Discovery screen. Poof! There it is.

By following these steps, you can consistently reproduce the bug and see firsthand how it disrupts the user experience. This is crucial for understanding the issue and developing a proper fix. Reproducibility is key in bug fixing; if you can't reliably reproduce it, it's much harder to diagnose and resolve. So, give these steps a try and see the bug in action. Once you've seen it, you'll understand why it's so important to get this fixed!

Expected Behavior

Now, let's talk about what should happen. What's the ideal scenario when a user verifies their phone number during checkout? It's pretty straightforward:

If your phone number isn't verified, the app should indeed show the phone number verification screen with the OTP request. That's good! But once you enter the OTP, the app should stay right there on the checkout screen. No sudden detours to the Discovery page! The user should be able to continue their purchase without interruption. Think of it as a pit stop during a race – quick, efficient, and gets you right back on track.

This expected behavior aligns with the user's mental model and the principles of good user experience. The OTP verification is simply a step in the checkout process, not a separate journey. By keeping the user on the checkout screen, we maintain the context, minimize confusion, and ensure a smooth and seamless flow. This leads to higher conversion rates and happier customers. The goal is to make the process as intuitive as possible, and staying on the checkout screen after OTP verification is a critical part of that.

Imagine you're buying something online. You enter your details, get an OTP, verify it, and boom, you're back to finalizing your order. No surprises, no distractions. That's the experience we want to create with the Enatega Customer Application. By fixing this bug, we're not just squashing an error; we're enhancing the overall user experience and making the app more user-friendly.

Visual Evidence

We've got a screen recording (Screen_Recording_20250120_154205.mp4) that clearly demonstrates this bug in action. Seeing is believing, right? The recording shows the entire process, from entering the OTP to the unexpected redirect to the Discovery screen. This visual evidence is super helpful for developers to understand the issue and pinpoint the exact cause.

Having visual evidence like this is invaluable in bug reporting and debugging. It eliminates any ambiguity and provides a clear picture of what's happening. Developers can use the recording to step through the process, identify the point where the redirection occurs, and trace the code to find the root cause of the problem. It's like having a roadmap to the bug, making the fixing process much more efficient. So, take a look at the screen recording – it's worth a thousand words!

Device Information

To help the developers even further, we've also gathered some information about the device where this bug was observed:

  • Device: Infinix Hot 50
  • OS: Android
  • Browser: Application (This indicates it's happening within the native app)
  • Version: 14

Knowing the device and OS details can be crucial in debugging because bugs can sometimes be specific to certain platforms or configurations. This information helps developers narrow down the scope of the issue and focus their efforts on the relevant areas of the codebase. It's like giving them a magnifying glass to examine the problem more closely.

For instance, a bug might be related to a specific Android version or a device-specific hardware issue. By providing this context, we're making it easier for the developers to identify and resolve the bug quickly. The more information we can provide, the better! So, whenever you report a bug, be sure to include details about your device, operating system, and app version. It makes a big difference in the debugging process.

In a Nutshell

So, there you have it! We've uncovered a bug in the Enatega Customer Application where new users are getting redirected to the Discovery screen after OTP verification during checkout. This disrupts the user experience and needs a fix. We've shown you how to reproduce the bug, explained the expected behavior, and provided visual evidence and device information. Now, it's up to the developers to squash this bug and make the Enatega Customer Application even better!